Terms of Service

01. Acceptance of Terms & Eligibility

By accessing, browsing, creating an account, or purchasing custom wall artwork from Avenix (operated by Avenix Consumer via https://avenixdesigns.shop), you represent that you are at least 18 years of age or have legal guardian consent, and you agree to be bound by these Terms of Service.

02. Account Registration & Authentication Security

You may register directly or authenticate via Google Sign-In. You are responsible for safeguarding your login credentials and accept full accountability for all activities occurring under your account. Notify us immediately at support@avenixdesigns.shop upon noticing any unauthorized access.

03. Custom Art Manufacturing & Curation

Every canvas print, acrylic glass panel, and gallery-grade wall installation is bespoke and made-to-order based on the sizing, framing, and finish configurations selected by the user.

04. All-Inclusive Pricing, GST & Anti-Drip Policy

In strict adherence to consumer protection regulations:

• All product prices displayed on the store are 100% all-inclusive (including 18% GST under GSTIN: 27GPZPR3373M1ZL and complimentary express air delivery).
• Zero Hidden Fees: We do not employ "drip pricing", pre-checked checkout add-ons, or surprise administrative surcharges at checkout.
• Official tax invoices are automatically generated and emailed to your registered address upon order confirmation. Invoicing inquiries can be addressed to billing@avenixdesigns.shop.

05. 100% Prepaid Order Policy & Payment Processing

Because every artwork is individually created and custom-manufactured from scratch according to each client's chosen dimensions, finishes, and configurations, Avenix operates strictly on a 100% prepaid order model. We do not offer Cash on Delivery (COD) for custom-cured products.

All online transactions are securely encrypted and processed via certified PCI-DSS Level 1 payment gateways (Razorpay). Accepted payment methods include UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, Credit/Debit Cards, and verified digital wallets. Avenix never stores raw card details or banking PINs on its servers.

06. Strict 4-Hour Order Cancellation & 5% Processing Deduction

Because every artwork is custom-fabricated from scratch:

• Orders may be canceled or modified strictly within 4 hours of order confirmation by emailing orders@avenixdesigns.shop.
• 5% Processing Deduction: Cancellations approved within the valid 4-hour window are subject to a 5% payment gateway & administrative transaction deduction, and the remaining 95% balance will be refunded to the original payment source within 5 to 7 business days.
• Immediate Print Preparation: After the 4-hour mark, our workshop initiates material preparation and precision UV printing. Once this manufacturing queue begins, orders cannot be modified or canceled under any circumstances.

07. Damaged Shipments & Strict 2-Day Claim Replacement Policy

Because all artworks are bespoke and custom-cured, replacements are granted strictly for verified transit damage or manufacturing structural defects under the following mandatory conditions:

08. Delivery Attempts, Rescheduling & Doorstep Refusal (RTO)

To ensure safe handover of your custom art installation:

• Customer Rescheduling & Delivery Coordination: Express logistics carriers make up to 3 delivery attempts. If you are unavailable to receive your package, you must directly contact the logistics carrier or inform the delivery executive (using the live AWB tracking link sent via SMS/WhatsApp, the carrier helpline, or directly on the call when the rider contacts you) to reschedule a convenient delivery date/time or request a hub hold.
• Doorstep Refusal Disclaimer: Because each piece is bespoke and custom-fabricated on-demand, unilateral refusal of delivery at the doorstep does not constitute an order cancellation and does not qualify for a refund.
• Return to Origin (RTO) & Re-Dispatch: If a parcel returns to our fulfillment facility due to repeated customer non-availability, refusal, or incomplete delivery address, the customer can request a re-dispatch by paying the applicable secondary courier charges.
• Unclaimed Custom Artwork: If re-dispatch instructions are not confirmed within 20 days of RTO return, the customized order is deemed forfeited due to the non-reusable nature of bespoke fabricated goods.

09. Intellectual Property Rights & 3D Assets

All visual art prints, interactive 3D WebGL renderers, brand trademarks, copy, and digital mockups are the exclusive intellectual property of Avenix Consumer or its licensed artist partners. Unauthorized commercial reproduction, scraping, reselling, or redistribution is strictly prohibited.

10. Limitation of Liability & Force Majeure

To the maximum extent permitted by applicable law, Avenix Consumer shall not be liable for indirect, incidental, punitive, or consequential damages resulting from platform use. Neither party shall be liable for delays caused by circumstances beyond reasonable control, including natural disasters, customs delays, or courier disruptions.

11. Governing Law & Dispute Jurisdiction

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India. The courts at Pune, Maharashtra, India shall have exclusive jurisdiction over any legal proceedings.