Shipping & Fulfillment Policy
Fulfillment and domestic transit details for custom metal artworks across India by Avenix Consumer.
01.1. Precision Manufacturing & Curation Timelines
Every order undergoes custom UV curing, multi-layer weatherproofing, and precision corner finishing.
Standard Manufacturing Timeline: 2 to 3 business days from order confirmation.
Peak Seasons / Complex Dimension Scaling: Up to a maximum of 5 business days in worst-case manufacturing scenarios before courier dispatch.
02.2. Fastest Courier Selection & Carrier Transit Disclaimers
From our side, Avenix always selects the fastest available express logistics partner (via premier national air and surface express courier networks) based on your delivery pincode.
Post-Dispatch Carrier Dependency: Once the bespoke art package is handed over to the courier partner, the transit and delivery timeline is entirely governed by the logistics carrier. While delivery typically takes 3 to 7 business days, the transit duration depends on the courier's route operations, weather, or local logistics clearance.
Customers receive full live tracking visibility from the moment of dispatch until doorstep arrival.
03.3. Real-Time Tracking & Shipment Notifications
As soon as your metal poster package is dispatched from our workshop, an automated dispatch notification with your live AWB tracking number is sent to your registered email (orders@avenixdesigns.shop) and SMS/WhatsApp.
You can also monitor live fulfillment progress directly inside your Customer Dashboard.
04.4. Transparent Shipping Charges & Delivery Security
Shipping rates and free shipping qualifications are calculated and displayed transparently in your shopping cart before payment. Zero surprise delivery charges are added after checkout.
Parcels are insured during transit. Please inspect the outer protective packaging at delivery and report any visible courier mishandling promptly.
05.5. Delivery Attempts, Rescheduling & Doorstep Refusal (RTO)
Express carriers provide up to 3 delivery attempts. If you are unavailable, you must directly contact the logistics carrier (via the SMS/WhatsApp tracking link or carrier helpline) or coordinate directly with the delivery executive on call to reschedule your delivery date and time or arrange a branch pickup.
Doorstep Refusal Disclaimer: Because all metal prints are bespoke made-to-order, refusing delivery at the door does not qualify for a refund. Returned parcels (RTO) can be re-dispatched upon payment of the secondary courier re-shipping fee.