Statutory Compliance
Grievance Redressal Desk
Official Grievance Officer details under the Consumer Protection (E-Commerce) Rules, 2020 and IT Act, 2000.
Entity: Avenix Consumer•Brand: Avenix•Last Updated: September 22, 2026
01.1. Grievance Redressal Mechanism
In compliance with Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, Avenix Consumer has appointed a dedicated Grievance Redressal Officer to address customer concerns, disputes, and compliance inquiries.
02.2. Grievance Officer Contact Credentials
Customers and regulatory authorities may lodge formal complaints directly with the Grievance Officer:
- Officer Title: Grievance Redressal Officer
- Legal Business Entity: Avenix Consumer
- Brand: Avenix
- Official Support Email: support@avenixdesigns.shop
- Compliance / Admin Email: admin@avenixdesigns.shop
- Billing / Invoicing: billing@avenixdesigns.shop
- MSME Registration: UDYAM-MH-26-1001565
- GSTIN: 27GPZPR3373M1ZL
- Location & Jurisdiction: Pune, Maharashtra, India
03.3. Mandatory Statutory Timelines
Our Grievance Redressal Desk operates under strict statutory turnaround timeframes:
- Ticket Acknowledgment: Within 48 hours of ticket receipt via official ticket tracking number.
- Formal Investigation & Resolution: Within 30 calendar days from the date of complaint receipt.
Entity & Contact Registry
Business EntityAvenix Consumer (Avenix)GSTIN: 27GPZPR3373M1ZLMSME: UDYAM-MH-26-1001565
Official DesksOrders: orders@avenixdesigns.shopSupport: support@avenixdesigns.shopBilling: billing@avenixdesigns.shop