Refund & Replacement Policy
Every AVENIX metal art piece is individually custom-fabricated and cured to order. Read our strict 2-day damage replacement policy and claim process.
01.1. Made-to-Order Manufacturing & Return Exclusions
Every metal poster, acrylic panel, and gallery-grade wall installation offered on avenixdesigns.shop is custom manufactured on-demand by Avenix Consumer tailored to your specific size, finish, and framing parameters.
Because artworks are bespoke, we do not accept returns, exchanges, or refund requests for change of mind or subjective preference once the fabrication process begins.
02.2. Free Replacement for Transit Damage or Manufacturing Defects
We stand firmly behind our artisanal build quality. If your artwork arrives damaged in transit, bent, or with structural manufacturing defects, we provide a 100% free expedited replacement.
03.3. Mandatory Proof & Claim Registration Protocol
To register a legitimate damage or defect claim, email our support desk at support@avenixdesigns.shop with your Order ID and the subject line 'Damage Replacement Claim - [Order ID]'.
Your claim must include the following mandatory verification items:
- Uninterrupted continuous unboxing video showing the outer parcel label with tracking barcode intact before cutting the seal.
- High-resolution close-up photographs showing the defect or frame structural damage clearly.
- Clear photo of the full front and back surface of the metal artwork under good lighting.
04.4. 4-Hour Cancellation Window & 5% Processing Deduction
Customers may cancel or modify their order strictly within 4 hours of payment confirmation by contacting orders@avenixdesigns.shop.
Approved cancellations within this 4-hour window incur a 5% transaction & administrative processing deduction. The remaining 95% balance is refunded to the original payment source within 5 to 7 business days.
After 4 hours, raw metal cutting, surface preparation, and UV print calibration commence immediately. No cancellations or change-of-mind refunds can be processed once this fabrication phase begins.
05.5. Replacement Processing & Dispatch Timelines
Upon receipt of the complete unboxing video and photo proof, our workshop quality inspection team reviews and validates the claim within 24 to 48 hours.
Once approved, a replacement piece is placed into priority manufacturing (2-3 business days) and dispatched via expedited air/express courier at zero additional cost to the customer.